We grant you a limited license to access and make personal use of the Site and the Service. This license does not include any downloading or copying of account information for the benefit of another vendor or any other third party; caching, unauthorized hypertext links to the Site and the framing of any Content available through the Site uploading, posting, or transmitting any content that you do not have a right to make available (such as the intellectual property of another party);
You don’t have to register to shop at sougatpaul.com, you can log in as a guest and shop from our site.
You can register by clicking on the Registration Link at our site. After which, you will get regular updates and can avail of all the services offered at Sougatpaul.com.
Yes, it is important to disclose these details as it helps facilitate a smooth operation and ensures a secure shopping transaction for you. Rest assured, your data will remain secure with us.
There are no charges for registration on Sougatpaul.com
No, a secure registration never expires.
Click on Forgot Password option available in Sign in/Register page. A link to set new password will be mailed to your registered email id.
Yes, It can be done in “My Account” section.
By clicking on the Unsubscribe option from the My Account section.
Yes, please refer to our serviceable pin codes in the shipping and returns section.
You can get in touch with the Customer support team anytime at +91-98 or e-mail us at firstname.lastname@example.org
Yes for brand SOUP we offer bespoke services. Once you have placed an order online, please send a mail to customer care with your measurement details and order number. Please check with customer care if any additional charges will be applicable before placing an order.
We accept Master Card, Visa credit, Pay Pal, debit and other credit cards. We also have an option of net banking.
Call +91 98 19 071694 to know more.
We do not store/retain your credit card information. If you suspect any such thing, then please report this immediately to your bank.
If a product goes out of stock while adding it to your shopping cart, you will be informed immediately and in such a case we refund the amount.
No, there’s no limit.
Yes, you may cancel an order fully or partially within 24 hours from the time of placing the order. You can get in touch with our customer support with your order details and take further steps.
You can change the shipping address before your order is billed or shipped. This could be done by contacting our customer support with your order details.
Kindly read return policy document from the SHIPPING & RETURNS section
Courier companies usually call the customer to checks their availability. In case the delivery fails, the parcel is re-dispatched after taking appropriate instructions from the customer.
If you notice that your parcel is damaged or tampered, you should refuse to accept it and return it to the courier personnel with all of the original packaging material. You need to get in touch with the customer support immediately.
We offer free packaging and shipping for order value over Rs 2500. Upto shopping of Rs 2499 shipping charges applicable is Rs 150. International shipping charges are a flat Rs 1500.
Once your shipment is booked from our side you will be receiving a system generated mail with courier details. You can track your order status using the same details on the respective courier’s website.
This usually depends upon the location. SOUP products are made to order so it may take 20-35 days to deliver, depending on the garment’s style.
If a wrong shipment has been delivered to you, please contact our customer care within 24 hours of receiving the delivery.